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Immediate action required.
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Final reminder before suspension
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Dear Cardmember,
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We’ve contacted you multiple times; however, your Know Your Customer (KYC) verification remains incomplete. If your details aren’t updated within 30 days from this communication, your American Express® Card(s), including all Supplementary and Corporate Card(s), will be suspended.
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Please validate your KYC details in line with regulatory requirements.
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How to validate your KYC
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Log in to your Amex App or Online Card Account and tap “Start Re- KYC” on the pop-up.
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Review your KYC details to ensure they’re accurate.
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If there are no changes, submit your confirmation.
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If updates are required, select “Edit” and follow the next steps.
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Please note, if you haven’t registered your Card Account for Online Services, click here to register.
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To continue enjoying your Cardmembership and avoid suspension, please validate your KYC details as soon as possible.
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Click here for Video KYC FAQs.
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Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC006
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